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Refund Policy

RETURNS POLICY AND REFUNDS

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all seals intact. If seals appear to be tampered with or broken on receipt of your returned product, we will not be able to honour a refund.

Menstrual cups, menstrual pads and breast pads cannot be returned or exchanged due to change of heart or incorrect sizing as this poses a potential hygiene risk. Please ensure your take the time to carefully select the correct size before purchasing.

To complete your return, we require a receipt or proof of purchase.

All shipping charges are to be incurred by the customer for any refund or exchange.

Please do not send your purchase back to the manufacturer.

If you need to return a product, send us an email at hello@ecologistco.com and send your item to: 26 Howe Street, Broke, NSW, 2330 Australia.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

International refunds/exchanges (if applicable)
We offer a refund ONLY for faulty items and require photo or video evidence of the fault in order to process a refund. 
We do not offer exchanges for faulty items.

International returns (if applicable)
We accept returns within 30 days of purchase. 
The customer is responsible for all return shipping costs.
The returned item must be in unused condition and in the original packaging.
Once the item is received, inspected by us and a refund is approved, the original shipping costs will be deducted from the refund.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
Australian customers only.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us and we will provide you with details on where to send it to. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 
If you receive a refund, the cost of original shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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